TYPES OF INFORMATION COLLECTED
We collect two types of information from you: personally identifiable information (e.g., information that can be used to identify you specifically, such as your name, email address, billing address, telephone number, credit card information, etc.) and non-personally identifiable information (e.g., information that reasonably could not be linked to or associated with you or aggregated anonymous data, etc.). We and our third-party service providers may collect information from visitors to RealSolutionsSkinCare.com (“Website”) regarding the referring URL, your IP address, which browser you used to come to the Website, information regarding your domain server, the country, state, and telephone area code where your server is located, your type of computer, timestamp data, and the pages of the Website that you viewed during your visit.
USE OF YOUR PERSONAL INFORMATION
We require this information to understand your needs and provide you with a better service, and in particular, for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customize the website according to your interests.
We provide you with the ability to review, update, or correct Personal Information previously submitted by emailing us at CustomerCare@RealSolutionsSkinCare.com. You may also review, update or correct your Personal Information at any time by logging into your account on RealSolutionsSkinCare.com. We will use commercially reasonable efforts to accommodate all such requests, especially to the extent such activities will not compromise privacy or security interests. Also, upon a user’s written request, we will functionally delete the user and his or her Personal Information from the database, where such information is stored; however, we will retain one copy of all information provided for certain legal or archival purposes for a prescribed period. If you cancel an order or do not complete an order, we may collect and use any email address or other information that you have entered just as we would collect and use it if you had completed an order.
You may unsubscribe from our electronic newsletters or email communications (including promotional emails) at any time by following the unsubscribe instructions in the email or newsletter you received from us. You can also contact us via email at CustomerCare@RealSolutionsSkinCare.com.
We are committed to ensuring that your information is secure. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party banking institutions, process agents, and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. Although we use reasonable efforts to safeguard the security of your Personal Information, transmissions made on or through the Internet are vulnerable to attack and cannot be guaranteed to be secure. You hereby acknowledge that we are not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
You can visit many areas of the Website anonymously without the need to become a registered user. Even in such cases, we may collect IP addresses automatically. Each time you access the Website and each time you request one of our pages, our server logs your IP address. Standing alone, your IP address is not necessarily personally identifiable.
We may use a variety of other technical methods for tracking purposes, including web beacons. Web beacons are small pieces of data that are embedded in web pages and emails. We may use web beacons in HTML emails that we send our users to determine whether they have opened those emails and/or clicked on links in those emails. The information from use of these technical methods may be collected in a form that is personally identifiable.
LINKS TO OTHER SITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
OTHERS WITH WHOM WE MAY SHARE YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting. From time to time, we may be required by law enforcement or judicial authorities to provide Personal Information to the appropriate governmental authorities. We will disclose Personal Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our products or services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. Moreover, we may use or release account information and Personal Information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property and safety of our users, others, and ourselves.
It currently is our policy not to collect Personal Information from any person under 13 because children are not permitted to use the Website or services on the Website, and we request that children under the age of 13 not submit any Personal Information to us via the Website. As one measure to ensure that we do not gather Personal Information from children, we require that all individuals provide a valid credit card number before completing a purchase. If we learn that we have inadvertently gathered Personal Information from children under 13, we will attempt to notify such child’s parent or guardian and erase such information from our records, unless the child’s parent or guardian consents to our maintaining such information. We do recommend that minors over the age of 13 ask their parents for permission before sending any information about themselves over the Internet.
CALIFORNIA PRIVACY RIGHTS
Under California Civil Code Section 1798.83, if you are a resident of California, you may request and obtain from us once a year, free of charge, information regarding our disclosure (if any) of your personal information to third parties for marketing purposes in the preceding calendar year. To make such a request, please write to:
Real Solutions Skin Care
ATTN: California Privacy Rights
3334 E. Coast Hwy.
Corona Del Mar, CA 92625
We reserve the right not to respond to requests not submitted to the above address.
Last updated on April 3, 2016.